Please call 08701 999239 (south of Birmingham) or 01538 372500 ( Birmingham and north thereof) if you would like further information on any of our products or to request samples or to place an order. Alternatively, you can order a brochure by clicking here.

We sell our tiles through a network of tile outlets across the country, delivering to them on a weekly basis. To find out where you can see or place an order for our tiles locally, please call us or visit this website which is updated regularly.

For full contact details and showroom locations please click here

Hand-Painted Orders

We do not hold stock of hand-painted items and therefore you should allow up to two weeks for all orders that include the standard lines shown in the brochure. Special orders for customer design request or special colour-ways may take up to four weeks, depending on the complexity of the designs and the studio workload at the time of order.

Ethical trading policy

We endeavour to check all our suppliers to ensure that they are trading ethically.

Returns / Additions

Special order items and installed tiles are non-returnable. All other items may be returned within four weeks of order, but there will be a 25% restocking charge, so we urge you to measure carefully. As tiles vary in colour form batch to batch, it is advisable to keep extra in case replacements are needed at a later date. For the same reason, please advise us if you are adding to an existing order or extending a previously laid floor so that we can do all possible to get the closet match. Please be aware that it is not often possible to colour match exactly.

Data Protection

We would like to keep personal information on file so that we can keep you informed about Decorum Tile Studio. If you do not wish to receive this information please write to us.

Website

The information contained on this website is, to the best of our knowledge, correct at the time of upload. However it is possible that there will be changes over time, and we recommend that all detail critical to the success of your project is checked prior to ordering. Whilst we have made every effort to faithfully portray our products, we regret that it is impossible to avoid the colour variances caused by inconsistency in film, light, monitor resolution and colour settings.

Export Sales

Please call us on +44 8071 999239.

Deliveries

We deliver to our network or recommended retailers on a weekly basis. Alternatively we can deliver direct to your door, for which we operate a scale of modest charges. Whilst we endeavour to hold all base products in stock, there are occasionally delays and therefore please bare this in mind before booking a tiler. Our standard hand-painted tiles may take up to two weeks to paint and special order hand-painted may take up to four weeks. This is in addition to the standard delivery of a week.

Orders can also be collected from our Staffordshire or Buckinghamshire warehouses by prior arrangement, and small orders may be collected from our showrooms, again by prior arrangement.

Whilst we endeavour to ensure that all orders are correctly packed, occasionally errors do occur. Therefore we respectfully request that you please check goods on receipt: only damages and incorrect tiles notified within 3 working days will be remedied. Please avoid booking your tiler until a week after delivery as we do not accept responsibility for lost working time in the event of a delivery being incorrect or damaged.